Privacy Policy

Last Updated: August 21, 2026

Auggie & Zo ("Auggie & Zo," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from auggieandzo.com (the "Site"), communicate with us, sign up for marketing communications, visit our retail locations, or otherwise interact with our services.

By using our Site or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Auggie & Zo, we may collect the following types of personal information:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.

Order and transaction information, including products purchased, order history, payment status, returns, exchanges, and shipping information.

Payment information. Payments are processed through Shopify and/or third-party payment providers. We do not directly store complete credit or debit card information.

Account information, if you create a customer account on our Site.

Communications, including information you provide when contacting us about an order, product, return, exchange, or other customer service request.

Marketing information, such as your email address, telephone number, marketing preferences, and consent information if you choose to subscribe to promotional emails or SMS/text messages.

Website and device information, which may include your IP address, browser type, device type, operating system, pages viewed, referring website, interactions with our Site, and other technical information.

Cookies and similar technologies, which may be used to operate our Site, remember your preferences, understand website usage, measure performance, and support advertising and marketing.

How We Use Your Information

We may use personal information to:

• Process and fulfill purchases
• Process payments
• Ship and deliver orders
• Provide order confirmations and updates
• Manage returns and exchanges
• Respond to customer service requests and inquiries
• Communicate with you about your purchases
• Create and manage customer accounts
• Operate, maintain, and improve our Site and services
• Understand how customers interact with our Site
• Detect and prevent fraud, abuse, or other unauthorized activity
• Maintain the security of our Site and business
• Send promotional emails or SMS/text messages when you have opted in to receive them
• Personalize your shopping experience
• Measure the effectiveness of marketing and advertising
• Comply with applicable laws, regulations, legal processes, tax requirements, and other business obligations

Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer and sell our products and services.

When you visit our Site, create an account, make a purchase, or otherwise interact with our online store, Shopify may collect and process personal information in connection with providing its services, operating our store, processing transactions, providing analytics, preventing fraud, and providing other ecommerce functionality.

Shopify may process certain information according to its own privacy practices.

How We Share Personal Information

We may share personal information with third parties that help us operate our business and provide services to you. These may include:

• Shopify and ecommerce service providers
• Payment processors
• Shipping and fulfillment providers
• Email marketing providers
• SMS/text messaging service providers
• Website hosting and technology providers
• Analytics providers
• Advertising and marketing platforms
• Customer service providers
• Professional advisers and other service providers
• Apps and integrations used to operate or improve our store

These providers may receive information necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when reasonably necessary to comply with applicable laws or legal requests, enforce our agreements, investigate fraud or security issues, or protect Auggie & Zo, our customers, or others.

If Auggie & Zo is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, personal information may also be transferred as part of that transaction.

Cookies and Tracking Technologies

Our Site may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep our Site functioning properly
• Remember your preferences
• Understand how visitors interact with our Site
• Analyze Site traffic and performance
• Personalize your experience
• Measure the effectiveness of advertising and marketing
• Support advertising and marketing activities

Your browser may allow you to block or delete cookies. Certain features of our Site may not function properly if cookies are disabled.

Where required by applicable law, we may provide additional controls that allow you to manage certain cookies, tracking technologies, or data-sharing preferences.

Advertising and Analytics

We may use analytics and advertising services to better understand how visitors use our Site and to promote Auggie & Zo online.

Depending on the services enabled on our Site, these providers may use cookies, pixels, or similar technologies to collect information about your interactions with our Site and, in some cases, other websites or services.

Certain privacy laws may give you the right to opt out of some forms of targeted advertising, sharing, or use of personal information for advertising purposes.

Email Marketing

If you choose to subscribe to marketing emails from Auggie & Zo, we may use your email address to send you information about new arrivals, promotions, events, special offers, and other updates.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

Unsubscribing from promotional emails will not prevent us from sending non-promotional communications related to your purchases, transactions, account, or customer service requests.

SMS/Text Marketing

Auggie & Zo may offer the option to receive promotional SMS or text messages.

If you choose to opt in to SMS marketing, we may collect and use your telephone number, consent information, messaging preferences, and information relating to your interactions with our messages in order to provide SMS marketing communications.

By opting in, you may receive recurring promotional text messages from Auggie & Zo regarding new arrivals, promotions, events, special offers, and other marketing updates.

Consent to receive marketing text messages is not a condition of making a purchase. Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by following the opt-out instructions provided in our messages, including replying STOP where supported.

You may contact us at auggieandzo@gmail.com if you need assistance with our marketing communications.

We may use third-party SMS service providers to help us send and manage text messages. We may provide those service providers with information necessary to deliver and administer our messaging program.

Information collected in connection with SMS marketing will not be sold or shared with third parties for their own independent marketing purposes.

Even if you opt out of marketing text messages, we may still send non-promotional communications relating to your orders, transactions, or customer service interactions where permitted by law.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Withdraw consent where our processing is based on consent
• Opt out of certain targeted advertising, sharing, or sale of personal information where applicable
• Appeal certain decisions regarding a privacy request where required by law

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy-related request, please contact us at auggieandzo@gmail.com.

We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and transaction records, comply with legal and tax obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

Security

We take reasonable measures designed to protect personal information in our possession or control.

However, no website, electronic transmission, or method of electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our Site and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided us with personal information, please contact us at auggieandzo@gmail.com so that we can take appropriate action.

Third-Party Websites and Links

Our Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Site, services, technology, practices, or legal obligations.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have a privacy-related concern, please contact us:

Auggie & Zo
Wilmington, North Carolina, USA
Email: auggieandzo@gmail.com
Website: auggieandzo.com